Current Job Openings

Food Bank of Central & Eastern North Carolina 

Agency Shopping Attendant  - Raleigh

Classification:             Full-time, Non-exempt

Department :                Agency Services and Programs

Reports to:                 Outreach, Evaluations & Programs Manager

Basic Function:  The Agency Shopping Attendant is responsible for ensuring that all agency shopping is coordinated so that partner agencies have ample time to utilize the Raleigh Warehouse and so that the delivery program is executed in a customer friendly manner. This position coordinates all requests for shopping appointments and coordinates invoicing so that it is conducted with the highest degree of accuracy and professionalism with customer service always at the highest level possible. The Agency Shopping Attendant completes all invoices (i.e. daily shopping invoices, TEFAP invoices for Durham, Greenville, Raleigh & Wilmington Branches, and delivery program/site invoices). This position schedules agency shopping and maintains the database used for invoicing; is a primary resource for information to and from partner agencies and external inquiries; is also a member of the Agency Services and Programs Team.        

Responsibilities:

1. Schedule all shopping appointments for the Raleigh Branch while being consistent with shopping policies including ensuring no additions to the schedule before noon. Responsible for a coordinated shopping schedule which reflects mutually agreed upon time of partner agencies and the Food Bank.

2. Maintain accurate shopping lists of available product and distribute list to appropriate Food Bank personnel daily.

3. Accurately invoice daily shopping invoices (which includes being available and punctual for agency check-out). Invoice TEFAP invoices for Durham, Greenville, Raleigh and Wilmington Branches and submit paperwork and forms to appropriate Food Bank personnel. Invoice delivery program invoices daily. Responsible for  the timely preparation and delivery of all invoices

4. Ensure that each invoice has the appropriate signatures and all appropriate invoices are filed timely and accurately each day.

5. Ensure highest degree of customer service is delivered to partner agencies including returning phone calls.

6. When appropriate, ensure that accurate adjustments are made to agency invoices and Navision database.

7.  Ensure daily shopping lists are posted on Food Bank website by close of business the day prior to shopping.

8. Communicate with relevant Operations staff on agency product pick-up.

9. Provide backup to the shopping attendant in processing agency orders in the warehouse as needed.

10. Other duties and requested by the Outreach, Evaluations & Programs Manager and Department Leadership. 

Supervision exercised: None

Qualifications:  High school diploma, GED, or equivalent experience required.  One to two years as an administrative assistant or equivalent experience is preferred. Candidate must demonstrate proficiency in Microsoft Office Suite. This position requires excellent customer service skills; ability to meet deadlines and demonstrate leadership to complete projects. The candidate must be detail-oriented, and demonstrate ability to perform in a fast-paced work environment.  Ability to lift up to 40 pounds is required.  Must be able to work with diverse groups of people and be committed to social justice. Bi-lingual skills a plus (i.e. Spanish)

Contacts:  Partner agencies, Food Bank staff

Working conditions:  General office and warehouse work environment. Schedule: 8:30 a.m. – 5:00 p.m.

Outreach Coordinator (DURHAM BRANCH)

Classification:     Full-time, Exempt

Department:               Agency Services and Programs

Reports to:                 Outreach, Evaluations & Programs Manager

Prepared by:               Earline E. Middleton, June 2009

Basic function:  The Outreach Coordinator will work with leaders of partner agencies within the Food Bank of Central & Eastern North Carolina’s service area. These partner agencies represent individuals at or below the federal poverty guideline. The Outreach Coordinator along with the partner agency will facilitate the safety and integrity of local food distribution. In addition, at the request of the partner agencies, they will work to leverage community relationships of the Food Bank and of the agency network to collectively enerate more food, more money and a stronger voice on behalf of poor and underserved people.

The three key outcomes that the Food Bank network seeks to focus on are: improvement in the overall physical well-being and social health of low-wealth communities; the health of disadvantaged children; and creating opportunities for effective grassroots advocacy through the Food Bank’s intranet site and Talking Councils. The Outreach Coordinator ensures compliance with Feeding America and other Food Bank regulatory guidelines. The Outreach Coordinator will also support the implementation and use of technology to enhance departmental objectives.

Responsibilities:

1. Assist, organize and develop community organizations in under-resourced communities; maintain effective lines of communication between partner agencies and the Food Bank and among partner agencies themselves; help link partner agencies with their own local resources both public and private to assist partner agencies in accomplishing their mission.

2. Implement agency recruitment plan by guiding potential partner agencies through the agency application process.

3. Serve as lead coordinator for branch agencies’ participation in The Emergency Food Assistance Program (TEFAP) while communicating with the operations department and manager of the Program.

4. Conduct site visits of partner agencies to ensure safe food storage and handling and ensure the practice of good stewardship of Food Bank product and appropriate record-keeping; maintain updated reports of agency visits; and recommend termination of partner agencies as appropriate.

5. Ensure the provision of technical assistance as needed by partner agencies.

6. Create and support local food distribution systems in assigned areas; work with Food Bank staff to support such systems.

7. Be knowledgeable of the population and needs of assigned service area; coordinate state, regional and local resources as requested and appropriate, and are available to meet those needs as defined in the Food Bank’s mission.

8. Implement departmental work plan.

9. Assist in the development of local/regional Talking Councils. Serve as the primary manager of local Talking Council, including coordinating all meetings.

10. Assist in the production of the bi-monthly partner agency newsletter, Stone Soup. Solicit and submit information for the newsletter from partner agencies, community leaders, and branch staff.

11. Identify the need for and support the implementation of Food Bank programs such as Kids Cafe, BackPack and other future programs. Support existing established programs.

12. Assist in the development and implementation of strategies to expand participation in Child Nutrition Food Programs, such as the Summer Food Service Program, School Breakfast, WIC, Food Assistance, etc. utilizing volunteer resources when possible.

13. Assist the Development Department in fundraising when appropriate.

14. Actively participate in the team process to create a high functioning support system for partner agencies and a high functioning Department.

15. Perform other duties requested as appropriate to the position.

Qualifications: Must be a self-starter who can perform with little supervision. Must have outstanding people skills, excellent oral and written communication skills and a demonstrated knowledge of Microsoft Office. Must be able to work with diverse groups of people and have a commitment to social justice. Excellent driving record as extensive travel throughout the Food Bank’s service area is required. Experience in building work teams, bi-lingual and Bachelors degree preferred.

Contacts: Partner Agencies, local community members and general public

Working conditions: General office environment with extensive travel throughout in the Food Bank’s service area.

Driver/Warehouse Assistant

Classification:40 hours per week, Non-exempt

Department: Sandhills Operations

Reports to: Sandhills Branch Operations Manager

Prepared by: John Lenzi (May 2009)

Basic function: The Driver/Warehouse Assistant is the primary driver for all local deliveries and pick ups in the branch’s service area, and additionally will assist the Operations Manager in the warehouse as directed when not performing driving duties.

Responsibilities:

1. Represent the Organization in a friendly, professional manner in all dealings with the public. Provide a consistently high level of customer service with all customers to sustain customer relationships.

2. Operate all equipment safely, with due care and consideration at all times. Become knowledgeable about and execute all Organization safety procedures.

3. Maintain transportation logs, pre-trip procedures, maintenance schedule, receipts, and invoices according to organization policy.

4. Handle all product safely, with due care and consideration at all imes. Become knowledgeable about and execute Organization safe food handling policies and procedures.

5. Maintain cleanliness and sanitation of equipment (eg., truck, pallet jack, etc.) on a aily basis.

6. Assist with the loading and unloading of Organization and non-Organization vehicles.

• Perform any other tasks or duties as they relate to warehouse operations as instructed by the Operations Manager. Responsible for following all organizational and operational safety policies and standard operating procedures.

Supervision exercised: None.

Qualifications: Must have a valid NC driver license, a CDL class B (or be able to obtain a class B CDL license) and a clean driving record. A minimum of 2 years driving experience is required with a professional driving experience preferred. Performing warehouse duties when not driving is expected.Must have or be able to obtain forklift certification. Must be able to comply with company driving policy and submit to and pass a pre-employment drug screen.

Contacts: Agency shoppers, food donors’ personnel, volunteers.

Working conditions:General warehouse environment and travel when picking up or distributing product.

The above statements are intended to describe the general nature of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Job Description

Wilmington Branch

Job Title:Driver

Classification:24 hours per week, Non-exempt

Department: Wilmington Operations

Reports to: Wilmington Branch Warehouse Manager

Prepared by: Charlie Hale (June 2009)

Basic function: The Driver will be the primary driver for all Wal-Mart store pick ups and assist with other local deliveries and pick ups in the branch’s service area. Additionally, the Driver will assist the Warehouse Manager in the warehouse as directed when not performing driving duties.

Responsibilities:

1. Represent the Organization in a friendly, professional manner in all dealings with the public. Provide a consistently high level of customer service with all customers to sustain customer relationships.
2. Operate all equipment safely, with due care and consideration at all times. Become knowledgeable about and execute all Organization safety procedures.
3. Maintain transportation logs, pre-trip procedures, maintenance schedule, receipts, and invoices according to organization policy.
4. Handle all product safely, with due care and consideration at all times. Become knowledgeable about and execute Organization safe food handling policies and procedures.
5. Maintain cleanliness and sanitation of equipment (eg., truck, pallet jack, etc.) on a daily basis.
6. Assist with the loading and unloading of Organization and non-Organization vehicles.

• Perform any other tasks or duties as they relate to warehouse operations as instructed by the Warehouse Manager.
• Responsible for following all organizational and operational safety policies and standard operating procedures.

Supervision exercised: None.

Qualifications: Must have a valid NC driver license and a clean driving record. A minimum of 2 years driving experience is required with a professional driving experience preferred. Performing warehouse duties when not driving is expected. Must have or be able to obtain forklift certification. Must be able to comply with company driving policy and submit to and pass a pre-employment drug screen.

Contacts: Food donors’ personnel, agency shoppers, volunteers.

Working conditions: General warehouse environment and travel when picking up or distributing product.

 Approved by: Date:

The above statements are intended to describe the general nature of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.